Please refer to the FAQs below for answers to common inquiries. If you cannot find the information you need, scroll down to the bottom of the page for our email address. Feel free to contact us there.
Questions about By-DaNa Bottle + Body Strap
How does By-DaNa Bottle work?
Simply plug in the charger and allow 8~12minutes for the bottle to heat up (depending on your environment temperature). The red indicator light on the charger will switch off one ready. After the red indicator light switches off, the bottle is ready to use at the optimal temperature.
Now you´re ready to remove the charger and enjoy 1~6 hours of warmth (depending on your environment temperature). Utilize the charger for optimal warmth, providing 1~6 hours of comfort based on environmental factors.
How hot does By-DaNa Bottle get?
By-DaNa Bottle has a intelligent thermostat that automatically cuts off the power when heated to an internal temperature of 70° Celsius. The intelligent thermostat in the By-DaNa Bottle ensures safety by cutting off power at 70° Celsius.
How long does the heating last once I charge By-DaNa Bottle?
By-DaNa Bottle will emil 1~6 hours of heat (depending on your environment temperature). By-DaNa Bottle uses advanced technology to provide up to 6 hours of heat, depending on the surrounding temperature conditions.
Once the bottle has cooled down to the optimal charging temperature, simply plug the charger back on and 8~12 minutes it`ll be ready for another 1~6 hours of heat. To ensure maximum efficiency, always wait for the bottle to cool down to the optimal charging temperature before plugging the charger back in. In just 8-12 minutes, you'll get another 1-6 hours of heat.
Who can use By-DaNa Bottle?
By-DaNa Electric Hot Water Bottles are commonly use by various types of people for different purposes. Here are some examples:
- Individuales with menstrual cramps: Women experiencing menstrual cramps or discomfort often find relief by placing By-DaNa Bottle on their lower abdomen. The warmth can help soothe the pain and relax the muscles. Research has shown that heat therapy is an effective method for reducing menstrual cramps and promoting muscle relaxation.
- Individuals with pain or muscle soreness: By-DaNa Bottle is frequently used as a natural remedy to alleviate pain, muscle stiffness, or cramps. The application of heat can help relax muscles and promote blood circulation, providing temporary relief. For best results, follow the recommended usage instructions provided with By-DaNa Bottle.
- Individuals seeking warmth:By-DaNa Bottle is often used by people who want to keep warm durign colder months on in chilly environments. They provide localized warmth and can be used while sitting on the couch, or even outdoors. In colder months or chilly environments, By-DaNa Bottle offers a solution for individuals seeking localized warmth whether indoors or outdoors.
- Elderly individuals: By-DaNa Bottle is popular among the elderly for the convenience it brings versus a standard hot water bottle or heat pad. By-DaNa Bottle providing warmth and comfort as they may have a lower tolerance to cold temperatures, and a hot water bottle can help keep them stay cozy during colder periods (PRECAUTION - elderly individuals who are unable to take care of themselves, sensitive to heat and lack relevant experience and knowledge can not use this product alone. If you need it, please use it under the guidance of a guardian or care giver) It is important to consider the specific needs of elderly individuals when using the By-DaNa Bottle for warmth and comfort. The product's convenience compared to traditional hot water bottles or heat pads can make a difference in their daily comfort.
- Individuals with poor circulation: People with poor blood circulation, such as those with Raynaud´s disease, may use By-DaNa Bottle to warm up they extremities, such as hands and feet. The heat from the bottle can improve blood flow and relieve symtoms. It is important for individuals with poor blood circulation, like those with Raynaud´s disease, to utilize the By-DaNa Bottle to warm their extremities such as hands and feet. The heat emitted from the bottle has the potential to enhance blood flow and alleviate symptoms.
- Individuals seeking relaxation:Some individuals use By-DaNa Bottle as part of their relaxation routine. The warmth can create a soothing effect and help with strees reduction and relaxation Consider incorporating By-DaNa Bottle into your daily relaxation regimen to experience its soothing warmth and stress-reducing benefits.
It´s important to note that our electric hot water bottle should be used with caution, and appropriate care should be taken to avoid burns or accidents. Please follow our instruction label and guidelines for safe usage. To ensure safe usage of our electric hot water bottle, it is crucial to follow the provided instruction label diligently and exercise caution at all times.
Will the Body Strap fit?
By-DaNa Body Strap offers customizble adjustments to cater to diverese body types and sizes. This adaptability guarantees that By-DaNa Bottle delivers optimal relief and comfort to a wide range of users. Customers of all sizes can benefit from the customizable adjustments provided by By-DaNa Body Strap, ensuring a precise fit for maximum comfort and support.
The strap´s desing prioritises lightweight and practical wear, ensuring that you can comfortably go about your day while enjoying the benefits of By-DaNa Bottle. This innovative design makes it easy to carry the By-DaNa Bottle without any added strain on your shoulders or back.
The Body Strap´s lenght is 120cm and does not directly correspong to a specific clothing size because it is designed to accommodate various body shapes and sizes but approximately fits between sizes XS~XL at the waist. When choosing the right size for the Body Strap, consider the 120cm length and the flexible design that can adapt to different body shapes.
It is intended to be adjustable and versatile, allowing users of different sizes to comfortably secure the hot water bottle in place. Therefore, the body strap is not specifically tied to a particular clothing size but rather provides a flexible fit for a wide range of individuals. The design of the body strap ensures a secure and comfortable fit for users of varying sizes, offering a versatile solution for hot water bottle use.
For additional room we offer an extension strap that adds an extra 30cm (of usable length, the extension strap is 60cm), the total length of the body strap can be securely extended to 150cm. This extension allows for further adjustability and approximately fits between sizes 2XL~4XL at the waist. The extension strap is designed to provide additional room, offering an extra 30cm of usable length. With a total length of 150cm when securely extended, it allows for further adjustability and is ideal for sizes 2XL~4XL at the waist.
The added flexibility ensures that individuals with different clothing sizes can effectively use By-DaNa Bottle with the body strap, providing them with the desired level of comfort and protection. Customers can feel confident that they will be able to find the perfect fit with the adjustable body strap of the By-DaNa Bottle.
I have fibromyalgia / endo / pcos / Chronic pain, can I use By-DaNa Bottle?
Definitely! David has Chronic back pain, Nathaly suffers from veryy strong menstruation cramps after her abortion 2 years ago. David and Nathaly have specific health concerns that may benefit from targeted products.
Friends and Family with chronic problems such as fibromyalgia, rheumatism, osteoporosis have tried it. By-DaNa will help you relieve your pain everywhere you are. Your will feel free. The product has been tested by individuals dealing with conditions like fibromyalgia, rheumatism, and osteoporosis, with positive results.
How often can I use By-DaNa Bottle?
As much as your like!! Our By-DaNa Bottle have a temperature control component, the bottle will not allow you to reheat unless it has reached a coll temperature. The temperature control feature of our By-DaNa Bottle ensures safe reheating only after it has reached a cool temperature.
However, rest assured the heat is long lasting! The product is designed to provide long-lasting heat retention.
How long does it take to charge By-DaNa?
Simply plug in the charger and allow 8 - 12 minutes for the bottle to heat up (depending on your environment remperature). The red indicator light on the charger will switch off once ready. After the bottle has heated up, it will maintain the desired temperature for an extended period of time.
Can I sleep with By-DaNa?
No, we do not recommend sleeping with By-DaNa Bottle for multiple reasons. Sleeping with By-DaNa Bottle may lead to discomfort or potential injury.
- You may roll over into the bottle and increase risk of bottle bursting due to pressure. Avoid rolling the bottle over as it may increase the risk of bursting due to pressure.
- WARNING - HOT WATER BOTTLES CAN CAUSE BURNS. AVOID PROLONGED DIRECT CONTACT WITH THE SKIN. Hot water bottles should not be used in direct contact with the skin to prevent burns.
It´s important to note that our electric hot water bottle should be used with caution, and appropriate care should be taken to aoid burns or accidents. Always ensure the hot water bottle is unplugged before filling it with water to avoid any electric shocks.
Please follow our instruction label and guidelines for safe usage.
What material is By-DaNa Bottle made of?
Our Byy-DaNa Bottle is made up of a 6-layer explosion proof material. By-DaNa greenexternal material that we all love is made of Flannelette. The six layers in the Byy-DaNa Bottle provide exceptional explosion-proof protection. The Flannelette exterior adds a touch of elegance to the design.
Flannelette is often made from cotton or a cotton blend. It´s soft, cozy feel makes it the perfect fabric to keep you warm, comfortable and for long lasting heat. Flannelette is known for its insulating properties, making it an ideal fabric choice for colder seasons.
Overall, flannelette is a comfortable and versatile fabric that is well-suited for bedding and sleepwear, providing warmth and a soft touch. Additionally, flannelette is known for its durability and ability to maintain its softness over time.
Can I wash my By-DaNa Bottle?
NO. Even though our By-DaNa Bottle is waterproof, we absolutely do not recommend machine washing. It is crucial to follow our guidelines and avoid machine washing the By-DaNa Bottle, despite its waterproof properties.
However, you may carefully spot clean with a wet wipe. For more targeted cleaning, consider using a damp cloth to gently remove any stains.
Can I was my By-DaNa Body Strap and Additional Strap?
Absolutely, our By-DaNa Straps can be machine washed with similar colors, on a cold wash, we recommend using a wash bag to protect the flannelette material. To maintain the quality of your By-DaNa Straps, avoid using bleach or harsh chemicals during washing.
Or alternatively you can spot clean with wet wipe of slightly dampen towel. No tumble dry. For best results, spot clean using a wet wipe or slightly dampened towel.
Make sure you do not leave it to dry in the sun as t his may cause the colour to fade. To maintain the vibrant color of the product, avoid drying it in direct sunlight to prevent fading.
Can I use By-DaNa Bottle without the body strap?
You can use By-DaNa Bottle without the Body Strap however we do not recommend using the bottle without it at the full 70° Celsius. To ensure optimal performance of the By-DaNa Bottle, it is advised to use the Body Strap, especially when exposed to temperatures of 70° Celsius.
We need to protect our skin so adding a layer of protection when using By-DaNa Bottle, is importan for several reasons:
- Heat Distribution: By-DaNa Bottle can generate significant heat, and direct contact with the skin may cause uneven heat distribution or localized hotspots. This can potentially lead to redness, skin irritation, or even burns. By using a layer of protection, such as By-DaNa Body Strap, the heat is more evenly distributed, reducing the risk of discomfort or injury to the skin. To ensure optimal safety and comfort, it is recommended to always use By-DaNa Bottle with a protective layer like the By-DaNa Body Strap.
- Insulation: By-DaNa Body Strap acts as an insulating barrier beetween By-DaNa Bottle and the skin. It helps to minimize the transfer of heat, ensuring that the temperature remains within a safe and comfortable range. Without this additional layer, the skin may be exposed to excessive heat, which can results in skin irritation and potencial damage. The insulating properties of the By-DaNa Body Strap are crucial in maintaining a safe and comfortable temperature for the skin when in contact with By-DaNa Bottle.
- Prevention of Accidental Contact: Sometimes, when using By-DaNa Bottle without the body strap, there eis a chance of accidental contact between the bottle and sensitive areas of the body, such as the abdomen. This can be risky, as these areas are more susceptible to heat-related injuries. The body strap provides a securee way to keep By-DaNa Bottle in place, minimising the likelihood of accidental contact and associated risks. It is important to always use the body strap when using By-DaNa Bottle to prevent accidental contact with sensitive areas of the body, such as the abdomen, which are more prone to heat-related injuries.
- Comfort:Using the body strap can enhance the overall comfort of using By-DaNa Bottle. It helps to secure the bottle in the desired position, preventing it from shifting or slipping. This ensures that the heat consistently applied to the intended area, provinding effective relief from pain or discomfort. The body strap is designed to optimize the comfort level of using By-DaNa Bottle by securely holding it in place, preventing any movement. This stability ensures that the heat therapy is targeted precisely to the affected area, maximizing its effectiveness in relieving pain or discomfort.
Overall, adding a layer of protection, such as the body strap, when using a hot water bottle is recommended to ensure even heat distribution, prevent skin irritation or burns, minimise accidental contact with sensitive areas, and enhance overall comfort during use. It serves as an additional safety measure to protect the skin and promote a positive user experience. Ensure that the body strap is securely fastened to prevent any potential accidents or slippage during use.
What is the size and weight of By-DaNa Bottle?
By-DaNa Bottle dimensions are (270x180x50mm) which is just smallen than an A4 piece of paper and about 3 iPhones in thickness. The compact size of the By-DaNa Bottle makes it convenient to carry around in your bag or backpack.
It weighs around 1240 - 1270g. The weight range of this product falls within the 1240 - 1270g range, providing accuracy and consistency.
Why does my By-DaNa Bottle make a boiling sound whilst charging?
It is normal to have a slight smell and hear the liquid boiling when heated. This is due to the natural process of the product and should not be cause for concern.
Can I travel overseas with it?
By-DaNa Bottle is travel friendly in the sense that all you need is the bottle and the charger to use it (no microwaves or kettles). This makes it convenient and easy to use while on the go, eliminating the need for additional appliances.
Before travelling overseas or domestically via plane you must contact your airline and get donfirmation from them as all airlines have a different rules and regulations. Make sure to verify the specific rules and regulations of your airline before embarking on your journey, whether it be domestic or international.
Your must also take int consideration the power voltage of the destination county as some outlets may not be able to support our power wattege. Ensure to check the compatibility of our products with the power voltage in the destination country to avoid any issues.
Also, you will need a plug adaptor for your destination country as our charger has an Europe plug. Make sure to check the voltage requirements of your destination country to ensure compatibility with our charger.
Shipping and Delivery
How does shipping and delivery work?
Once your order is picked and packed (1-2days), the journey from By-DaNa HQ to your front door begins. Here are the time frames:
Free Tracked Shipping on all orders and expected delivety is between 2-8 business days.
Express Shipping is available for all regions in Nederland with an expected delivety between 1-4 days.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.
Although we requiere a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Nederland Post´s delivety driver and they may leave your package in a safe place, of take it to your nearest post office if you are not home.
Please note: We send via signature required post to ensure safe delivety - if opt for ´Authority To Leave´ yourself, we are not responsible for the package in the rare case it is missing or stolen.
Please note: All shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advided net to the product name in brackets), this is dthe dat of dispatch. The delivety timeframe starts from the pre-order date it ships on. If there's no date nest to the product name, you're in luck-it's ready to go!
Please note: Although Nederland Post quote us these expetect delivety times, sometimes life happens and they aren;t able to deliver within this timeframe. When this is the case, your tracking number may show a 'delayed'delivety date.
What is pre-order?
Pre-order allows our customers to reserve their spot and ensure they get their hands on By-DaNa Bottle. Customers who pre-order can secure their purchase and guarantee availability of the By-DaNa Bottle.
We know what date our stock is due to arrive, so this is the date underneath the product name. The arrival date of our stock is accurately displayed beneath the product name for your reference.
All orders will then be shipped out to our customers on that specified date. Customers can expect their orders to be shipped promptly on the specified date.
How much do I pay for shipping?
If you're located in Nederland, standard shipping is free on all orders.
You also have the option to select Express Shiping so you can get you By-DaNa Bottle even FASTER and the current price is displayed on the shipping page!
When will my order arrive?
Once your order is picked and packed (1-2days), the journey from By-DaNa HQ to your front door begins. Here are the time frames:
Free Tracked Shipping on all orders and expected delivety in between 2-8 business days.
Express Shipping is avaible for all regions in Nederland with an expeted delivety between 1-4 days.
Please note: All shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivety timeframes starts from the pre-order date it ships on. If there's no date nest to the product name, you're in luck - it's ready to go!
Please note: Although Nederland Post quote us these expected delivety times, sometimes life happens and they aren't able to deliver within this timeframe. When this is the case, your tracking number may show a 'delayed' delivery date.
How do I track my order?
Yay, time to celebrate - it's on its way! After we pass your order to Nederland Post, we will send you a shipping confirmation email which will have a 'Track Order' button. This will take you directly to the Nederland Post site so you can follow the live tracking updates.
Haven't received your shipping confirmation email yet? Your order maybe on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won´t receive a shipping confirmation email until that pre-order date.
Help, I think my ordere is lost-hasn´t been delivered?
Think your order might be lost in transit? Although Nederland Post quote us 2-8 business days for standard delivety, sometimes life happens and they aren´t able to deliver within this timeframe. When this is the case, your tracking number may show a ´delayed´delivety date.
If your order isn´t delivered within 20 days, please contact us and we can launch an investigation with Nederland Post.
Please note: For any queries or issues related to your Nederland Post order, we recommend you firts reach out to Nederland Post directly. While we undertand delays are frustranting, we are required to work within Nederland Post´s processes. Once you have contated Nederland Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, By-DaNa not being sent to the right addres? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don´t panic! Your can still redirect it via the Nederland Post tracking link we provide on your shipping confirmation emial.
Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the packege is delivered there, we are unable to retrieve it so please chedck your addres carefully!
Do you ship internationally?
We currently only offer shipping in Europe.
However, we are working on all the logistics behind the scenes and hope to ship to more countries soon!
Are there any customs/import fees?
All of our By-DaNa Bottles are shipped right here in Nederland, out of our little HQ. This means there´s no need to strees about any customs fees, as it´s shipping from your own backyard.
Same goes for all Europe.
Returns and Exchanges
Do your have a returns policy?
We offer free retuns for 14 days from date of delivery / receiving of order. Customers must initiate the return process within the specified 14-day window to qualify for free returns. Customers are eligible for free returns within a 14-day period from the date of delivery or receiving of the order.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a retun:
- Item(s) have to be initiated for return and placed in the post within 14 days of the delivery / receiving of order Customers are responsible for initiating the return process and ensuring items are shipped back within the specified 14-day window from the date of delivery. Customers must ensure that items are returned within 14 days of receiving the order.
- Item(s) were not marked "Final Sale" of "Non-Returnable" at the time of purchase unless faulty. Always check the item(s) for any visible defects before returning. Before initiating a return, ensure that the item(s) were not marked as 'Final Sale' or 'Non-Returnable' at the time of purchase, unless they are faulty.
- Item(s) must be in the original packaging, which must be in original condition. Make sure the packaging is intact and undamaged. Ensure that the item is securely placed back in its original packaging, ensuring that the packaging is undamaged.
This includes undamaged ownes manual, charger zip lock bag, charging cord wrap and any additional extras to be eligible for a retun. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition ( You won´t judge you don´t worry)
How long do I have to return my By-DaNa?
We know the drill - you´ve been needing to return it, but life gest in the way. We are happy to help you return that one, and offer a 14 days return period for you to make that tough decision! We understand that sometimes returns can be a hassle, but we are here to make the process as easy as possible for you.
Please refer to ourrefun policy for more information.
Can I retuns my order for a refund?
Sadly, we know that sometimes By-DaNa Bottle is just not quite the right fit for some people. You can certainly return your By-DaNa Bottle to us for a full refund,provided it is retuned within 14 days. It is important to note that By-DaNa Bottle may not meet the expectations of every individual. Customers have the option to return their By-DaNa Bottle within 14 days for a full refund.
Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All By-DaNa Bottle must be returned in as new condition, with an undamaged owners manual, charger zip lock bag, charging cord wrap and any additional extras to be eligible for a return. If you have any doubts about the eligibility of an item for return, please refer to the product pages or checkout for any exclusions.
Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing. Customers should be aware that returning an item from a bundle may impact the original bundle pricing of their order.
Do I have to pay for returns?
Yes the customer will cover the return shipping cost.
Original shipping charges (such as express/international shipping and import taxes) will not be refunded.
Please note: Not all items are eligible for return.
How long does it take for my return/exchage to be processed?
We are working hard behind the scenes to get the By-DaNa Bottle in and out for our HQ. We strongly encourage that you send through a photo of your receipt from the post office as proof your returns has been lodged. Our team is dedicated to ensuring a smooth process for receiving and dispatching the By-DaNa Bottle at our headquarters.
As soon as we have this information, we can action either your exchange of refund immediately! If you forget to grab this receipt, we will juts need to wait until that one gets back to our warehouse before we can go ahead. Once the necessary information is provided, we can promptly process either an exchange or refund. If the receipt is forgotten, we will need to wait until it is returned to our warehouse before proceeding.
How long does it take for me refund to be processed?
We´re sad to see yoou go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly. Upon receiving confirmation that your refund has been processed, please allow 2-5 business days for the funds to reflect in your account. If there are any delays beyond this period, we suggest reaching out to your bank or directly contacting the merchant.
Payment
How secure is my payment?
Your privacy and security is our highest priority. We use Shopify. Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable. We want you to feel confident when shopping with us, which is why we utilize Shopify Payments - a highly secure and encrypted system that prioritizes customer protection.
What payment types do you offer?
We accept the good old-fashioned methods of payments, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you´re bit more tech-savvy, we offer Paypal, ShopPay, GooglePay and ApplePay too! Our payment options cater to a wide range of preferences, from traditional credit and debit cards to cutting-edge digital wallets like Paypal, ShopPay, GooglePay, and ApplePay.
Do you have payment plan options?
For now we dont have it, we are working with Klarna to do it. Our team is currently collaborating with Klarna to provide this feature in the near future.
How do I use a discount code?
Woo, it´s on sale - so you´re basically saving money (at least, that´s what we tell ourselves when something is on sale). Simply head to the checkout, and on the firts page of the checkout there will be a box for you to enter discount code in - make sure to click ´Apply´! This is offered before the payment page so you´re totally aware of how much you can save. After entering the discount code on the first page of the checkout, remember to click 'Apply' to ensure the savings are applied to your total before proceeding to payment.
I forgot to use my discount code
Made your purchase, and as the payment was loading you realised with horror you hadn´t added your discount. Never fear, that opportunity hasn´t slipped away! Simply email us info@by-dana.com and we will be happy to help correct this for you. If you forgot to apply your discount during checkout, don't worry. You can still take advantage of the offer by reaching out to us at info@by-dana.com.
Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separete orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which itmes the code is applicable for (eg. single By-DaNa Bottle orders only).
What currency is the store in?
All pricing for our Nederland store in listed in Euros
All pricing for our Europa store is listed in Euros
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don´t worry, please contact us immediately to advise of the issue, and to help resolve thing quickly we request you include photos so we can help identify what has happend. To ensure a swift resolution, please reach out to us promptly with details of the issue and include images for better identification.
I need to cancel or change my order
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched, you will need to go through our returns process. In the event that you need to make changes to your order, please contact us promptly via email with the subject line CHANGE or CANCEL. Our team will make every effort to accommodate your request. If the order has already been shipped, you will be required to follow our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select carefully. Please be aware that orders are processed quickly, and changes may not be possible once an order is placed. We recommend carefully reviewing your selection before completing your purchase.
How do I contact you?
Emailing us is the way to go! Fill out the form on the Contact Us page or email us directly at info@by-dana.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from all over Nederland, so we can sometimes have some slight delays in response time. We´re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won´t leave you on ´read´!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful stories, as it warms our hearts to see our By-DaNa Bottle being so well loved out in the big wide world. Should you habe any feedback for us, please feel free to email us info@by-dana.com. Thank you for your valuable feedback and stories about our By-DaNa Bottle. Your input helps us in our continuous efforts to improve and provide the best products for our customers.
Where are you located?
Our By-DaNa HQ is located in Rotterdam, Nederland. Your By-DaNa Bottle starts its journey out into the world from our humble aboad. By-DaNa Bottles are meticulously crafted in our Rotterdam, Nederland headquarters, ensuring the highest quality standards from the start.
Please note: Our By-DaNa HQ is not a retail store and we are unable to offer collection.
Can I buy Wholesale?
Please get in touch with us info@by-dana.com to discuss this opportunity.
Emailing list
Want fun and adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sing up to our mailing list by entering your email in the footers section at the bottom of our website. Receive fun and charming emails directly to your inbox, along with a plethora of superb offers and discounts. To subscribe to our mailing list, simply enter your email in the footer section located at the bottom of our website.
Inbox overflowing and need a pring clean of all those businesses you´ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any our emails and clicking the ´unsubscribe me´link - (we´ll miss you though!). To declutter your inbox and manage the businesses you are subscribed to, consider unsubscribing or reducing the number of emails received. Locate the 'unsubscribe me' link at the bottom of our emails to take action.
We're available 24/7 so you can expect to receive a reply with in 24 hours! Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.